Liya Technology is a leading company in Inbound Services
The inbound call center answers the by calls of the customers and responds to their query or complaints. They serve a very important purpose of keeping customers happy except for some exceptional cases. Improper customer care services retard the growth of business. Therefore, inbound executive follow the clear-cut set of rules to answer the customers in the most professional way possible. You will also find many customer support centers where executives don’t have to handle any type of calls. They mainly work on verification of information and updating such information.
The name of implies that an inbound call centers is such a workplace where agents attend calls of customers made to the BPO. These calls are done to solve any query regarding any specific product or to complain about any troubleshooting which need to be resolved. On the other hand, an outbound BPO is such an outsourcing company that manages sales and marketing of products and services.
Nonetheless, there are examples where both the types of call centre work in a combined manner. In fact, research is conducted by combining both the methods, which revealed that the inbound and outbound BPO could be merged. The result will definitely enhance the sales figure. Some call centers offer both inbound and outbound services.
Speaking about Inbound call center, nothing can be more tedious than having a BPO agent selling your products when you have called to gather information about any specific product. Therefore organizations should understand the techniques of pitching properly the products to be sold. Moreover, BPO organizations should start inbound telemarketing training programs. The most basic training that should be provided is detailed information about the products and services to be sold.
- Inbound Services
- Customer-Focused Engagement Model
- Customer-Centric Engagement Model
- Cross-Functional Domain Expertise
- Quality-Centric Procedures
- Dedicated Team of Inbound Services
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